| | SEPTEMBER 20194Five Steps for Building A Differentiating Customer Experience CulturePascal Gerard Daniel, COO of Customer Experience and Quality, Nokia Asia Pacific and Japan4421AI Enhances the Contact Center ExperienceSudesh T, Head of Customer Care Management, AXA Hong Kong and MacauPg 10 - 11Belinda Dimovski, Director of Engagement & Support, Australian Red CrossIN FOCUS24CXO INSIGHTS IN MY VIEWListening to all Customer voicesPG 16 - 26SOLUTION PROVIDERS - 2019CUSTOMER EXPERIENCEMANAGEMENTTOP 10How do we design a better future when new technologies can make anything possible? Empathy is key.Rod Netterfield,Strategic CX Design ProfessionalSetup / ImplementCX in the OrganizationChatrudee Ngamvalairatt, EVP, Customer experience management, Bank of Ayudhya, Thailand46Digital Transformation within Healthcare: Closing the Engagement GapMichael Berndt, Chief Customer Experience Officer, eHealth Queensland, Queensland Health33Alan Trefler, Founder and CEO08
< Page 3 | Page 5 >